Returns & Replacements
Our products are designed to facilitate the safe collection and disposition of controlled substances, hazardous materials, and regulated waste in compliance with DEA, EPA, FDA, DOT, and other regulatory standards. Due to the regulated nature of these products, special restrictions apply to returns, replacements, cancellations, and order modifications.
Return Eligibility
Due to the intended use of take-back products for collecting post-consumer waste and other regulated materials:
All sales are final once products leave our facility.
Returns are prohibited except in the following circumstances, where ARXG may approve a replacement, refund, or store credit at its sole discretion:
- Product(s) arrive damaged due to a manufacturing defect
- Product(s) have manufacturing errors or defects
- Product(s) arrive damaged during transit due to shipping error
Once products leave our facility, no returns will be accepted under any other circumstances.
ARXG reserves the right to determine whether a replacement, refund, or store credit is the appropriate remedy.
Order Modifications
Order changes and cancellations are accepted only while products remain in our custody at our facility.
Once an order has left our facility, no cancellations, modifications, or returns will be accepted. This policy exists to protect both our employees and customers from unacceptable safety risks and to ensure compliance with federal regulations governing take-back programs for controlled substances and hazardous materials.
To request an order modification or cancellation while your order is still in our facility, please contact our Customer Service team and provide the following information:
- Customer contact information
- Order number
- Specific changes requested
Submitting a Request
All return requests must include:
- Customer contact details
- Order number
- Detailed description of manufacturer error or damage
- Photographic evidence of defect or damage
- Written or verbal confirmation that product has never been deployed or used
Additional requirements:
- Customer must contact us within 30 days of the original purchase date
- Return authorization must be obtained before returning any items
- Product must be received completely free of any contaminants, controlled substances, or hazardous materials
- Product must never have been used, opened, or exposed to any waste materials
- Products must remain in original, sealed packaging with all safety seals intact
Contact Us
Our solutions are supported by a knowledgeable team dedicated to helping you with any questions or needs you may have.
1010 Summit Ave N
Sauk Rapids,
MN 56379
Call Sales +1 (855) 269-1750
Email Sales sales@arxg-reconomy.com
We Look Forward To Serving You!
Please fill out the form so we can better understand your needs, and a member of our team will reach out to you promptly.
