Due to the intended use of take-back products for collecting post-consumer waste and other regulated materials:
All sales are final once products leave our facility.
Returns are prohibited except in the following circumstances, where ARXG may approve a replacement, refund, or store credit at its sole discretion:
- Product(s) arrive damaged due to a manufacturing defect
- Product(s) have manufacturing errors or defects
- Product(s) arrive damaged during transit due to shipping error
Once products leave our facility, no returns will be accepted under any other circumstances.
Order changes and cancellations are accepted only while products remain in our custody at our facility.
Once an order has left our facility, no cancellations, modifications, or returns will be accepted. This policy exists to protect both our employees and customers from unacceptable safety risks and to ensure compliance with federal regulations governing take-back programs for controlled substances and hazardous materials.
To request an order modification or cancellation while your order is still in our facility, please contact our Customer Service team and provide the following information:
- Customer contact information
- Order number
- Specific changes requested